Frequently Asked Questions
To get in touch with Rivo, reach out to our customer support team at support@rivostraps.com, and they'll gladly assist you with any needs.
Yes, we offer worldwide shipping.
Our dispatch center is in Miami Beach, Florida.
We swiftly process orders, so changes or cancellations need to be made as soon as possible after placing your order. Unfortunately, we cannot accommodate requests made after your product has been shipped. However, you can return the received order for a full refund within 30 days of your purchase.
We accept major credit cards including VISA, Mastercard, AMEX, among others.
Orders are managed and dispatched from our Miami Beach office. Processing times may extend during holiday seasons or sales. We handle orders from Monday to Friday, processing them within 1-3 business days from the date of order, and dispatch them the following day. Orders are not shipped on weekends.
Orders typically take 1-2 weeks to arrive, depending on local delivery times.
If your order hasn't arrived within 30 days after shipment, you're entitled to a full refund.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
For returns, please email us at support@rivostraps.com.
In case of incorrect, missing, or defective merchandise, please contact us. Include your order number and photos of the items, along with all related information upon receiving your package. We will resolve your problem as soon as possible.
Refunds are issued to the original payment method. For credit or debit card payments, the refund will be sent to the issuing bank within 7-10 business days after receiving the returned item or cancellation request. Contact your bank for queries about the posting of the credit. If the refund hasn't appeared yet, reach out to your bank or credit card company, as it might take some time to show up in your account.